Home Search
Shop by Gender
Shop by Category
Shop by Metal & Stone
Shop by Price
Education & Learning
Jewelry Buying Guide & Care
News Room
Gift Certificates
Security & Visa
Security & Visa
Returns and Refunds and warranty
1) How can I return an item? What is your return Policy?
If you are not satisfied with your purchase for any reason, you can return one or more products respecting the following conditions:
  • the online Return Form must be correctly filled out and sent to Platinum within 30 days from the date you received the parcel so you can get a Return Number;
  • use our carrier, UPS, to ship (at no additional charge) the items you wish to return.
  • be sure that the products are in the same condition that you received them in and that the Platinum identification tag and disposable seal are attached;
  • products must be sent to Platinum in just one parcel. Platinum reserves the right to refuse garments from the same order if they are sent back at different times.
If you adhere to these conditions, Platinum will issue you a refund for the full price of the item purchased, less shipping costs and restocking fee of $ 5.00 for each returned item. If you do not comply with the conditions requested above, Platinum will be unable to issue you a refund and you will incur additional shipping costs should the items need to be re-shipped to you in such an event.
You may return any product you buy except Vintage, Beachwear, Underwear and any items from the Sample Sale area. Sales of Vintage, Beachwear, Underwear and all items from the Sample Sale area are FINAL.
In addition, please note that Platinum may, from time to time, designate on the website other non-returnable merchandise. Any such designation will be noted on the product page of the merchandise which is non-returnable.
2) Can I exchange one item for another?
  No. If you don't like the color or the model that you purchased, or the size is wrong, then send it back for a refund. You will not be able to exchange one item for another.
3) How much do I pay for the return delivery?
  Return delivery is free. Platinum charges a $ 5.00 restocking fee on each returned item. Order delivery charges cannot be refunded.
4) How do I ship my return item?
  Use the pre-printed sticky label included with your order package:
  • Fill in your first and last names and your address
  • Fill in the REF # field with the Platinum return number you received online
  • Stick the label with the bar code on the package and keep the lower strip as your receipt.
  • Bring the package to the nearest UPS drop-off location, or give it to a UPS driver.
5) Where do I ship my return items?
  Please ship returned items to:
Platinum Customer Returns Department
5447. Riverport Drive
Columbus, OH 43221
6) What is the identification tag and disposable seal?
  All products sold by Platinum come with an identification tag attached with a disposable seal.
When you try on the pieces you have ordered, please do so without removing this seal or the tag, as we do NOT accept returned items without them.
7) When will I get my refund?
  After Platinum receives, processes and confirms that your return item meets the Return Policy requirements, you will receive an e-mail notifying you that your refund has been processed.
Refund time depends on the payment method used:
Credit/debit card: time needed for reimbursement depends on the institute that issued the credit/debit card, but normally it occurs within two statements. Be aware that that the credit date of the refund will be the same as the debit date so you will not suffer any bank interest loss;
PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the institute that issued the credit/debit card, but normally it occurs within two statements.
Regardless of the payment method, the refund process is started no later than 30 working days from when Platinum is informed that you are exercising your right to return the product, which is to say when the online refund form is received. Remember that we do not refund delivery costs, only the amount paid for the item you have decided to return.
8) Can I return an item from a different country than where I received it?
  No. You can only return ordered items from the country where you received them.
9) What if I lose the sticky label?
  If you lose the pre-printed sticky label, contact us and we will send you another one.
10) What do I do if I receive something that is damaged or incorrect ?
  At Platinum , we are committed to selling only first-quality, genuine designer fashions, accessories and housewares. We do not sell factory seconds, irregulars, or special-ordered lower quality products. At Platinum , we offer only the best brand names and the highest quality goods. To that end, we employ several quality checks before an item leaves our warehouse.
If you have received a damaged or defective item, please contact us and we will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary).
11) What is the return policy and warranty for jewellery items?
 My Platinum Account and Registration
1) I forgot my password. How do I retrieve it?
Platinum Newsletter Promotions, Gift Certificates and Coupons.
Customer Testimonials
I have received the tension set engagement ring, WOW, very stunning. Thanks a lot for your help and direction in picking out a very beautiful diamond. Mike
Read More....
Why Buy from Us? takes great pride in our reputation for quality and excellent value. Learn more about our store....
Jewelry News
Learn about the terminologies used in the diamond, gemstone, jewelry clothing and accessories industry through our especially designed Jewelry.Click here to learn more....
Customer Feedback
Establishing & maintaining a long-term customer relationship through trust and striving for complete customer satisfaction is our mission. Click here to give your feedback....
Security & Privacy Policy | Site Map | Terms and conditions | New User Guide | FAQs | Return Policy
Designed by : ASP NET Developer India
Diamond Rings
Eternity Rings
Solitaire Rings
Three stone Rings
Tension Setting Rings
Designer Diamond Rings
Ruby Rings
Emerald Rings
Sapphire Rings
Pearl Rings
Carved Diamond Rings
Matching Engagement Rings
Three Stone Engagement Rings
Pre Set Engagement Rings
Gemstone Engagement Rings
Gold Rings
Platinum Rings
Other Gemstone Rings
Mens Wedding Rings
Womens Wedding Rings
Five Stone Rings
Classic Solitaire Engagement Rings
Diamond Earrings
Ruby Earrings
Emerald Earrings
Sapphire Earrings
Pearl Earrings
Design Your Own Earrings
Gold Earrings
Platinum Earrings
Other Earrings
Diamond Pendants
Emerald Pendants
Sapphire Pendants
Ruby Pendants
Pearl Pendants
Design Your Own Pendants
Gold Pendants
Platinum Pendants
Platinum Chains
Gold Chains -14K White Gold and 14K Yellow Gold
Platinum combined with Gold Chains
Silver Chains
Other Chains
Platinum Necklaces
Gold Necklaces
Diamond Necklaces
Ruby Necklaces
Emerald Necklaces
Sapphire Necklaces
Pearl Necklaces
Other Necklaces
Diamond Bracelets
Ruby Bracelets
Emerald Bracelets
Sapphire Bracelets
Pearl Bracelets
Gold Bracelets
Platinum Bracelets
Other Bracelets
Design Your Own Jewelry
Engagement Rings
Wedding Rings
Anniversary Rings
Diamond Rings
Eternity Rings
Tension Setting Rings
Ruby Rings
Sapphire Rings
Emerald Rings
Pearl Rings
Design Your own ring
Designer Clothings
Designer Clothing and Accessories Gifts
Mens Designer Clothing
Womans Designer Clothing
Kids Designer Clothing