Platinum -Diamond.com
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RETURNS AND REFUNDS
   Return Policy
   We take great pride in our reputation for quality and excellent value. It is our promise of excellence in every facet of jewelry experience. If you are not completely satisfied with your purchase, simply return it within 30 days for a no-hassle refund or replacement. You need to fill the return form available online. Correctly personalized items cannot be returned. Returned items must be received in their original packaging and in perfect condition. All original paperwork and documents must also be included. Returned items must be received in their original packaging, unused and in perfect condition.
   Refund Policy
   We take great pride in our reputation for quality and excellent value. We are confident that you will be absolutely thrilled with your jewelry from platinum-diamond.com, but if you decide for any reason that it is not right for you, you can return it to us within 30 days from the date of shipment for a no-hassle refund or replacement (shipping charges are not refundable). You need to fill the return form online. Correctly personalized items cannot be returned for a refund. All original paperwork and documents must also be included along with the return authorization number. Returned items must be received in their original packaging and in perfect condition. Returned items without a Return Authorization Code will not be accepted.
   Return Authorisation
   First, you must call 1-800-871-1066 to receive your Return Authorization Code . You can also fill the online form and get a return authorization code. Please click RETURN FORM for the online return request form. Return requests can be processed on our website. Returned items without a Return Authorization Code as well will not be accepted. Any items received by us after 30 days will be returned back to the sender. All original paperwork and documents must also be included. Also for security reasons, please do not write "platinum-diamond.com" or any other words that would identify the package as containing jewelry. Please send the package to: SND, 2 W 46th Street #1011, New York, NY 10036.
   Refund Procedures
   Once we receive your return item (within 30 days of shipment date and received back date) and verify the condition of your return item, we will issue a credit for your full purchase price to the same account/credit/charge card you used to make the original purchase excluding shipping and handling charges. A credit will be issued as soon as we receive your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. Please call your credit card issuer to verify credit posting. If you still do not see the credit, please call us at 800-871-1066. Items received as a gift will be reimbursed by check issued within 30 days.
 
 
Customer Testimonials
I have received the tension set engagement ring, WOW, very stunning. Thanks a lot for your help and direction in picking out a very beautiful diamond. Mike
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