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![www.platinum-diamond.com]() |
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SHIPPING AND DELIVERIES |
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Shipping Options and Charges
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We offer several shipping options: FedEx Ground $5.00; FedEx 2 Day (U.S. Addresses
Only) $8.00; FedEx Overnight (Standard Overnight Delivery) $15.00. Customers living
in the U.S.: using two day shipping should receive their orders in 2-4 business
days and overnight shipping should receive their orders in 1 to 2 business days.
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Fullfillment and Shipping
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When awaiting the delivery of your order, remember that the first day of business
is the day after your order is processed, provided that the item you order is in
stock. Platinum-diamond.com makes every attempt to keep items in stock. Should
the item be out of stock, you will be notified by e-mail during the ordering process
with the approximate delivery time noted. Many orders may be able to ship more quickly,
but each piece of jewelry is
created by hand to your specifications after you place your order. All orders are
subject to credit and address verification. For your protection, all FedEx shipments
require a customer signature upon delivery. Shipping addresses are limited to one
address per order.
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Shipping Procedures
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Platinum-diamond.com primarily uses FedEx because it is a traceable and insured
method of shipment. All shipments require a telephone number and an address specifying
if it is a business or residential. All deliveries must be made to a physical address
(no P.O. Boxes except APO/FPO addresses). All shipments require a signature, without
a signature UPS/FedEx will not complete the delivery. Therefore, the shipping address
must be one where someone will be available to sign for the package. We offer several
shipping options: FedEx Ground $5.00; FedEx 2 Day (U.S. Addresses Only) $8.00; FedEx
Overnight (Standard Overnight Delivery) $15.00; FedEx Saturday Delivery $35.00.
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Eastern Delivery Time
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Many orders may be able to ship more quickly, but each piece of jewelry is created
by hand to your specifications after you place your order. In counting delivery
days, you should count business days only. If you have requested any alterations
such as engraving to your selection, it may be delayed until engraving is complete.
Platinum-diamond.com will notify by e-mail of any delays in your order. Customers
living in the U.S. and US territories: using ground shipping should receive their
orders within 4 to 7 business days; using 2 day shipping
should receive their orders within 2 to 4 business days and using overnight shipping
should receive their orders within 1 to 2 business days.
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Alternate Address
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Your order will be shipped via traceable method of shipment. For alternate shipping
addresses, please contact your credit card issuer to add the alternate address with
them.
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